We accept returns for as-new or faulty items. To raise a return, within 14 days of receipt, send a request containing the reason and evidence (if faulty on delivery) with the relevant order number in the subject to info@dansguitarstore.com. The customer then has 14 days more to return the item to the store in appropriate packaging at their convenience and subject to the product being proven as-new or faulty, will receive refund to their initial payment method within 14 days.