Dan's Guitar Store artists are legendary. We only work with the best musicians in the industry and the most promising trailblazers. If you think you have the skills and presence to work with us, please get in contact.

We operate within the UK which operates one of the highest levels of data privacy regulation and consumer protection in the world.

Data will be collected and used securely only to enable purchases or (where you opt in), limited to the degree which enables you to receive future notifications (product, event, content), mailing lists or to connect with us on social media.

All Dan's Guitar Store products are compliant with the relevant regional product regulations (e.g. GPSR). 

Responsiible Person: You can contact us or our EU Authorised Representative to request technical information regarding compliance directly via: info@dansguitarstore.com, or via post addressed to: EU Authorised Representative of DWT Global Services LTD, Haagweg 169, 4812 XC Breda, Netherlands

Manufacturer: All Dan's Guitar Store products are manufactured by Dan's Guitar Store (a trading name of DWT Global Services LTD), 368 Omega Court, Cemetery Road, Sheffield, S11 8FT, United Kingdom

It hasn't happened to us yet... but it is inevitable that in the millions of letters sent every day, things could go missing. We capture proof of postage on all deliveries and will do our best to track down your parcel, however we can only track items whereabouts if you purchased signed delivery. If your delivery is missing our process for handling missing deliveries is from the point of complaint:

• Wk1 - Confirm dispatch date

• Wk2-4 - wait for any possible returns due to wrong address or other factors. If your address is incorrectly entered into our system, the delivery will eventually be returned to us if within the UK and potentially destroyed by customs if abroad.  If returned, at our discretion you may be required to pay additional postage to re-send. If destroyed you will be liable for repurchase, at our discretion.

• Wk5 - Query the postal service and if necessary open a case for refund. From this we will await the outcome and if accepted we will return the refund to yourself.

If you order via Amazon, you need to adhere to their returns policy

Global shipping and import taxes:

The buyer is responsible for understanding and paying any import tax or national VAT due when purchasing from outside the UK. We are a very small UK based company which ships globally and our goal is to give you the best possible price for each of our products - we do this by running a low margin. However, sadly the recent Brexit and subsequent import and export policy changes mean European buyers may need to pay additional tax on entry to your country. If this is the case, you will be notified by email or letter with the amount due, so please keep an eye out for emails from regional postal services

Secure online payments only by Credit and Debit card, and Paypal.

We accept returns for as-new or faulty items. To raise a return, within 14 days of receipt, send a request containing the reason and evidence (if faulty on delivery) with the relevant order number in the subject to info@dansguitarstore.com. The customer then has 14 days more to return the item to the store in appropriate packaging at their convenience and subject to the product being proven as-new or faulty, will receive refund to their initial payment method within 14 days.

For Picks, we ship to all EU countries, US states, Canada, Australia and Japan. Shipping rates are calculated at checkout

Our guitars are shipped to the UK and USA only. Shipping rates for the UK are included in the price of the product, shipping rates for the USA will be confirmed on interest

Our guitars are made in the UK. Our picks and accessories are designed in the UK, made in China and quality checked in the UK